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FAQ

How are your products so affordable?
We offer our customers high quality products without the additional cost of expensive brand names. Unlike other brands who add on huge retail markups, we cut out the retail agents and other middle men and sell directly to you. Our promise is to always offer quality wrist wear products around the world at affordable prices.

What is your order process?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly after receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 3 business days. Email the customer service team on Contact Us if further assistance is required at any point.

How can i track my order?

Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email with any important tracking information. Visit our Track Your Order page.

My order hasn't arrived on time, what do i do?

If your order has not arrived in the specified delivery time, you can track your order HERE to see where it is located. Sometimes orders are delayed due to customs hold-ups. Please also reach out to our customer service team at Contact Us and we will provide you with an update.

 How long will it take for me to receive my order?

Free shipping within the USA can take about 5 - 15 business days to arrive. Free shipping internationally can take around 7 - 20 business days to arrive. Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.

Do I have to pay custom and/or import taxes?

Nielsen Anchors cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Nielsen Anchors is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

What forms of payment do you accept?
We gladly accept Visa, MasterCard & American Express.

Is it safe to shop on your site?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access www.nielsenanchors.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

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