Contact Nielsen Anchors before returning any items.The products must be in the same condition as when it was delivered.
Want to switch to another size of the same product? That is possible, just contact us.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can ot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Late or missing refunds (if applicable)
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our Contact Us page.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our Contact Us page and send your item to: Email us for more information.
To return your product, you should mail your product to: (Email us for more information)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.